Did Twitter help?

So we had really bad storms in Chicago this past week. The power went out in my neighborhood, and we got no information from our service provider, ComEd, about when it would be restored. There was no information on their web site, and the people on the phone did not know.  My husband and I saved as much as we could from the fridge and freezer, but ended up having to dump a lot of expensive meat (we could only eat so much!). On Wednesday night, I thought about tweeting things about ComEd to get their attention. Lo and behold, within five minutes someone from ComEd was direct messaging with me. They asked the neighborhood where I lived, and commented about the crews in the area. First they said the power would not be restored until Friday night (it went out Tuesday night). However, it actually came back on overnight on Wednesday - after I exchanged twitter messages with the person at ComEd.

Did it help? I don't know but I would say it didn't hurt, and it made me feel like I contributed! Not too bad, all in all.